Friday, July 25, 2014
Crazy Client of the Day
Some of my computer clients ask me to do the simplest things, like download a file from the web.
That’s what this client said she wanted. She’s an out-of-towner, so she brings her computer to my house.
She asked what time she could bring her computer over. I told her 9 AM.
She said she’d be here at 8:30.
I told her I’ll be back from my morning errands and dog walking at 9 AM. I’ll need to leave at 9:30 because I have a 10 AM appointment downtown. If she brings the computer over at 9 AM., that will give us half an hour to start the download. Once the file starts downloading, it can finish by itself. She also had to be downtown, so she said this would work.
I was home at 9 AM. She wasn’t there.
At 9:20, I emailed her telling her that there was no longer time to start her download and we’d have to reschedule.
At 9:28, she arrived. No, she didn’t know the name of the file she wanted, or the URL where I could download it. She didn’t understand why I wouldn’t reschedule the rest of my day in order to get her file, now. But she’d email me that information in the afternoon. She left her computer in my living room.
She did send the email. It detailed a multi-step process. The file was a computer program from her job.
The email said she needed to log into the website from her work computer, enter her home email address and pay a fee with a credit or debit card.
She would then be sent an email to her home email address with the download link.
I emailed the client back – there’s nothing I can do for her until she has the email with the download link. Her job is in another city. I can’t log in for her from her job. I don’t even know where she works.
She has not replied to my email – but maybe she can’t. I have her computer. She’ll be by tomorrow to pick it up. She is going to be unhappy that I have not performed a miracle.