A neighbor called – her computer was refusing to print, and she wanted me to fix her printer via TeamViewer.
Knowing this neighbor is poor at diagnostics, I agreed to try TeamViewer. I opened her Devices and Printers, right clicked her default printer, chose Printer Properties and Print Test Page. It printed.
I opened WordPad, typed: This is a Test, File, Print. It printed. Nothing wrong with the printer.
So, I asked what doesn’t print? Her email didn’t print. I opened her email and tried to print. The only choice was printing to the cloud. She checks her email via browser. I tried printing another browser page. Again – cloud. I tried a different browser. Cloud.
So, I asked if things were working a week ago. Yes, they were. I tried System Restore. System Restore failed. I tried two other dates. Both failed. The error message suggested I try chkdsk /r At this point, I was thankful for any ideas. I ran chkdsk from the Tools tab on drive C. This involved a reboot, but TeamViewer reconnected us when it was done.
I tried printing her email. Ta da! Chkdsk to the rescue!
Now my neighbor thinks I can fix printers via TeamViewer.